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Frequently Asked Questions


All of our frequently asked questions and answers are below. If there are any other questions which are not answered below, please contact us.

Please return the item within 28 days of receipt. You will need to ensure that the item ordered is unworn and within its original packaging. 

If the item is worn or shows signs of being worn, it will be resent to you and a refund/exchange will not be offered.

Sale items cannot be refunded but if returned within the 28 day period, an exchange or store credit will be given.

For further information, please visit our Shipping and Returns page.

You may exchange an item if returned to us in the original packaging and in an unworn condition within 28 days of receipt.

Sale items can be returned for an exchange or store credit only.

Please visit our Shipping and Returns page for more information and a list of all the countries that we deliver to.

When you place your order you will automatically receive an Email/Text message with your tracking number and a link to track your order.

All confirmation emails are sent automatically upon an order being place.

If you have not received the email, please refresh your inbox and also check the ‘junk’ mailbox.

If you still have not received an email, please contact our customer service team on info@ye-state.com.

Your order has been split due to the stock levels of the items ordered. Your remaining items will be delivered as soon as the item is back in stock. For further information please contact us on info@ye-state.com.

Please visit our Shipping and Returns page to process a return or exchange.

You will be asked to provide your order number - if you do not have this, please contact us directly to process the return.

We aim to have your item delivered as soon as possible. 

Arrival of your order will depend on the service selected. As soon as your order is placed, we will ensure that it is ready for delivery (if done by 2.00PM). Otherwise, it will get sent out the next working day.

Please check your tracking information for further information of your goods.

We aim to respond to all enquiries within 24 to 48 hours. Customer satisfaction is very important to us, so if we have not responded to your enquiry within this time frame, feel free to send us another email.

There are various email contacts for you to get in touch with us depending on the nature of your enquiry. Please visit our Contact Us page for further information.

Yes - when placing the order please make this request in the "Order Note" section.

We aim to have your order with you as soon as possible.

YE STATE ship worldwide and therefore, delivery times can vary from country to country.

Please visit our Shipping and Returns page for further information in regards to delivery times.

You can also check your track your order with the tracking number sent in your delivery confirmation email. 

If you need more information on your order feel free to Contact Us.

We normally use Royal Mail and Parcelforce for our deliveries. However, depending on the country, we may use alternative shipping service provided by couriers such as UPS, DHL, FedEx, DPD and others. 

Subject to your country's laws and regulations, you may be subject to pay custom and import duty charges on your order.

Prior to place an order, we recommend that you check the relevant website to your country to determine costs if applicable.

YE STATE does not take responsibility of any costs or charges incurred in this regard. 

For more information visit our Shipping and Returns page.

Customer satisfaction is very important to us at YE STATE. If your item arrives and is faulty/damaged, please do not hesitate to get in touch.

You can process your return/exchange on the Shipping and Returns page. Please note you will be asked to send pictures of the faulty/damaged goods as evidence.

We offer various payment methods some of which include Credit/Debit card, Paypal, Klarna, Google Pay, Amazon Pay and Apple Pay.

Please proceed to the checkout where you will receive the payment options to choose from. 

Please check your tracking information. If you do not recognise the name of the person who signed on delivery, please contact us so we may investigate on your behalf.

If you have only received part of your order, please check your tracking information for an update. If the status is showing that the whole order has been delivered, please contact us on info@ye-state.com so we may investigate.

Sometime due to stock availability, we may split orders in order to accomodate our customers.

An order can only be changed or cancelled if it has not yet been shipped. Otherwise, once the order has arrived, you may have to process a return through our Shipping and Returns page. 

We may be able to alter the delivery address if the order has not yet been posted.  Please email us on info@ye-state.com with the order number. 

Our usual cut off point is 2.00PM after which any orders will be sent out on the next working day.

Refunds are usually processed within 24 hours after receipt and inspection of goods. 

Please allow up to 3 to 5 working days for the payment to be refunded back into your account or payment card. 

Yes, you will be refunded the original cost of the item and not the discounted amount.

Please click on My Account and choose the ‘Forgot Password’ link. Follow the steps in order to reset your password.

Please click ‘unsubscribe’ at the bottom of any of our marketing emails to stop further content being sent to you. Alternatively you can Contact Us to get this done manually for you.

If you have any further questions, please contact us on info@ye-state.com for assistance or alternatively visit our Contact Us page.

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